Policies

Ordering and Pricing

Changes to Orders

We do not accept changes to or cancellations of orders once they have been placed. All items are custom-built and processing begins immediately after order is placed. Please confirm all product sizes and specfications prior to finalizing order.

Sizes

Due to the custom nature of these products, accuracy is extremely important. All measurements should be to the nearest 1/16". All measurements are for the ACTUAL size of the of the item to be produced. The size of the product you are ordering needs to be the exact size that you need it to be.

Measuring for Hinges

If you are ordering hinges for doors from us, we use a standard concealed overlay hinge. That means that you can't see it when the door is closed and the door covers 1/2" of your cabinet frame on all four sides. Please take this into consideration when calculating your sizes. If you're using our hinges, add 1/2" to the size of the door for every side covering the cabinet frame.

For example, if your cabinet frame opening is 24" in height and 18" in width:

  • If you want one door, then you would need to order the door as 25" x 19".
  • If you want two doors (one on the left and one on the right), then you would need to order each door as 25" x 9.5".
    • Most customers allow for a small gap between pairs of doors, typically 1/8", so you would subtract 1/16" (0.0625") from each door. Using our current example, you would need to order each door as 25" x 9.4375".

Single Door Diagram              Double Door Diagram

Material

Our products are built with kiln dried lumber and MDF. MDF is only used in our Paint Grade products because in some cases it provides a better surface than solid wood for painting. Please be aware of your storage and living environments as wood products naturally expand and contract with normal temperature and humidity changes. Natural and extreme exposure to light will change the color of wood.

True to the natural qualities of wood, color may vary. Grain variations of solid hardwood and veneers can vary from wild to nearly straight in appearance. Product pictures on this website provide a general representation of wood appearance, but actual products will vary due to the natural character of wood.

Unless specified as a painted finish, all Intenzi wood species are unfinished. A brief, but not complete, description of each wood species offered is below:

Cherry

A light to medium density hardwood known for its tight graining and elegant grain and coloring. A frequently occurring feature specific to cherry are its gum pockets, also known as pitch pockets. They are small black flecks or streaks in the wood caused by dried sap pockets. These are common and will appear in the products. The color of Cherry varies from light brown to pinkish red with a noticeable amount of white sapwood, giving it a wide variation in color. Lighter stains will most exhibit this variation. Cherry is also very susceptible to light, which means it will darken with exposure to light faster than other wood types. 

Clear Alder

A medium density hardwood with soft, straight grain, and even texture. The color of Alder wood ranges from pale yellow to reddish brown. Alder may contain small pin knots. These characteristic markings are blended naturally throughout the products. Due to the soft nature of Alder, it is susceptible to dents more so than other hardwoods.

Hickory

A very high-density and heavy wood known for its extremely bold and distinct open graining and color variations. A single board of hickory lumber can have several color variations from almost white to dark brown and black. Dark mineral deposits are common. Extreme color variation is expected in hickory and that is what gives hickory its charm. Natural and lighter stains will show the most variation.

Knotty Alder

A medium density hardwood with soft, relatively straight grain, and even texture. Knotty Alder's natural color ranges from pale yellow to reddish brown. Knotty Alder is chosen for its rugged appearance. Knots will be random in size and distribution and will range from tight, sound knots to very rustic, split and open knots. Due to the soft nature of Knotty Alder, it is susceptible to dents more so than other hardwoods.

Oak

The most traditional and commonly used wood species in cabinetry for many years. Red Oak is a high-density wood that takes stain very well. It is known for its distinctive open graining and attractive price. Grain can vary from tight, straighter patterns to wide, arching patterns. Red Oak lumber can vary from very light to medium brown, commonly with a reddish tone.

Maple

A high-density and heavy wood known for its lighter color and tight graining (less distinct grain). Maple commonly has dark mineral streaks, which are random in size and run through the grain of the wood. These mineral streaks are noticeable markings because they contrast the natural color of maple. Color varies from creamy white and light blond to medium brown or reddish tones. It is susceptible to mellowing and darkening with exposure to light.

Paint Grade

Actual wood used for paint grade orders may vary. Paint Grade products are typically constructed out of a soft maple species but any smooth, tight-grain, cost-effective wood may be used at our discretion. Paint Grade products will also have MDF panels when possible to reduce costs and improve paint surface. Materials will likely not match and have significant color variation since they are intended for painted finish.

Painted Finishes

All Intenzi products that feature a painted finish are constructed using Paint Grade material as described above and finished using Sherwin-Williams® paint products. Intenzi painted products are finished with a sheen that is within the range of 20-25. Intenzi paint colors meet or exceed tolerances set by Sherwin-Williams®. Although this tolerance provides for a typically acceptable matching color, potentially noticeable color variation can exist between separate orders even if each order’s paint is within defined tolerances. For this reason, we advise placing a single order for all products that are required to match in color. For in-person viewing or matching your existing products to Intenzi products, we suggest visiting your local Sherwin-Williams store for samples and supplies. For additional guidance, we use the following Sherwin-Williams® paint colors:

  Sherwin Williams Logo

High Reflective White (SW 7757)

Ceiling Bright White (SW 7007) 

Mindful Gray (SW 7016)

Dovetail (SW 7018)

 

Pricing

The pricing listed is square footage pricing. The pricing for the final item is calculated by:

  • Calculating the area in inches (width x height)
  • Divide area in inches by 144 to determine square footage
  • Multiply square footage by item's price per square foot

Compliance

CARB

Intenzi products are California Air Resources Board Phase 2 Compliant (CARB Phase 2). This indicates that the product meets the California Air Resources Board’s (CARB) stringent emission standards for formaldehyde emissions from composite wood products, including hardwood plywood, particle board, and MDF. California Composite Wood Products Regulation (CWP Regulation) is one of the most stringent regulations in effect to limit formaldehyde emissions from composite wood products in finished goods.

Shipping

Once your order is received, it will typically be shipped within 5-7 business days. Please allow for additional time when a holiday falls within the 5-7 day lead time window.

All orders are shipped from our production facility in Dudley, MO. All orders are shipped via UPS or common carrier. Common carrier is only used when UPS guidelines cannot be met. We offer free shipping on all orders.

You will receive a tracking number via email when your order ships.

If your order is damaged in shipment, please contact us as soon as possible, and we will work with you to replace the damaged item.

Returns, Warnings, & Warranty

Returns

Because all items are custom-built per the original order specifications, we do not accept returns. If your products are damaged in shipping, please contact us and we will work with you to replace the damaged items. If any products are not made according to the specifications on your original order, we will replace them with the correct products.

Warranty

Intenzi guarantees its standard products against defects in material and workmanship for one year from the date of shipment. Defects include, but are not limited to:

  • Warping 1/4" out of plane for entire door
  • Cracking of panels, drawer fronts, headers, and rails
  • Dimension tolerances of more than +/- 1/16"

Our warranty covers replacement of item and shipping only. Intenzi assumes no responsibility, other than stated above, for damages incurred after shipment. All claims for shortages or shipping damages must be made within ten days of receipt.

Items that are not covered under warranty include:

  • Doors over 23" in width or 60" in length
  • Color or grain match
  • Claims against additional labor or finishing costs

This warranty does not cover deterioration due to normal wear and tear, misuse, abuse, accident, neglect, alteration, mishandling, improper installation, improper storage, failure to provide reasonable and necessary maintenance, water damage, exposure to excessive heat, cold, humidity, or fluctuations in temperature or humidity, damage from flood, fire, earthquake, tornado, or other acts of nature, or from any source or occurrences beyond our control.

Products must be stored and installed in a self-contained environment that maintains year-round environmental controls to prevent exposure to extreme humidity or extreme temperature fluctuations. Failure to maintain these controls will void this warranty.

Wood, as well as painted finishes, vary in color and characteristics and will exhibit changes as they age and from normal wear. For example, painted doors, drawer fronts, and other painted products may have visible cracking around joint areas as wood expands and contracts with changes in humidity and temperature. Wood may darken or lighten with time. Light (both natural and man-made), smoke, grease/oils, household cleaners, or other environmental conditions will also affect the color of Intenzi products over time. Additionally, exposure to abrasive chemicals or solvents can cause the finish to fail. All of these occurrences are considered to be the nature of the materials and are not covered under this warranty.

Warning Warnings

Intenzi products contain chemicals known to the State of California to cause cancer and reproductive harm. Working with or installing Intenzi products can generate wood dust, a substance known to the State of California to cause cancer. For more information, please visit https://www.p65warnings.ca.gov/.

Internet technology does not allow for completely accurate reproduction of wood or paint colors. Due to the many differences in viewing devices, colors may differ from actual product. We attempt to represent our product appearance as accurately as possible, but we cannot guarantee that what is displayed on screen will match the actual product.

Intenzi does not guarantee that all information on this site is accurate. Although every attempt is made to ensure the information on this site is kept current and accurate, specifications can change without notice.